Delivery & Returns

All orders over £160 include free UK delivery and are dispatched within 1-2 working days. Shipment outside the UK Mainland will incur additional costs as shown in the table below. Delivery times can vary dependant on stock availability but the majority of orders should arrive within 5-10 business days.

Delivery totals will be calculated at the Basket and checkout page. You may also wish to specify a more convenient delivery address other than your billing address at checkout. We use a combination of UPS, DHL, XDP and Tuffnells tracked services

Special Order Products

A number of our products, such as our Custom Made collections are classified as special order products. These include free international shipping. As these are made-to-order, dispatched as per chosen production time i.e. 16-22 Days Premium, and 6-12 Weeks Standard.

Back Orders

Delivery times for Back Ordered Items can vary between 2-8 Weeks, in which time you will also have the opportunity to cancel your order.

Destinations

Please note: VAT will not be charged for orders destined to the European Union, this will instead be requested by your nations customs before completing its journey to your home.

Countries Cost Times
UK Mainland Free 2-5 Working Days
UK Mainland (Orders Under £160) £10
Jersey / Guernsey £30
The Isle of Man, Isles of Scilly, All Scottish Islands £20
Northern Ireland
Belgium, Denmark, Germany, Finland, France, Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Spain, Slovakia and Sweden £6 per Kg 2-7 Working Days
Andorra, Austria, Switzerland, Czech Republic, Greece, Latvia, San Marino, Slovenia, Albania, Bulgaria, Estonia and Romania £7 per Kg 5-10 Working Days
Cyprus, Gibraltar, Hungary, Israel, Liechtenstein, Lithuania, Malta, Norway, Belarus, Bosnia and Herzegovina, Croatia, Serbia and Ukraine £8 per Kg 5-10 Working Days
Important Information
  • We do not charge VAT on any delivery costs.
  • All Elegance Hides include free worldwide shipping with 6-12 Weeks Standard Production. We also offer a Premium Production service of 16-22 Days at an additional cost of +12.5% of the original products’ value.
  • Sometimes delivery of larger/heavier items to the far-flung parts of the UK can incur extra postage charges. We will contact you after your order is placed to discuss or if you would like to talk to us before ordering please contact us here.
  • Customs charges – When buying for international delivery please be aware that you may be liable for customs charges in your country, these vary greatly from country to country and will need to be paid directly to the courier company before they deliver your parcel, Elegance Decor Ltd is not responsible for any customs charges, please review our Terms & Conditions here.
  • Please contact us before placing your order if you are unsure of any aspect of a products size, colour, material etc.
  • We try to give you accurate lead times for products, they are based on the best available information given to us by our supplies at the time of purchase, we will notify you of any delays as soon as we become aware of them.
Delivery Partners

We use a combination of delivery companies depending on the size and weight of your parcel, UPS, DHL, XDP, Tuffnells and local companies.

All courier companies offer tracked services if you are unavailable to receive your parcel a card will be left with details to rearrange delivery.

In the event, your parcel became undeliverable and is returned to us we will rearrange delivery at the initial postage cost minus £4.95 standard or the cost for orders over £160. The transport company may incur a storage charge which you may be accountable for before re-delivery is booked.

Returns

You can return any rug purchased from us (except for special order products) for a full refund as long as you inform us within 30 days of delivery. Please email Sales or fill in the form below quoting your order number and we will respond with full instructions of what you need to do to ensure the return runs smoothly. You are responsible for the return cost so please use a reputable courier, prices average around £8 but vary dependant on size & weight.

Detailed information including our returns address can be found under Section 9 of our terms here.