COVID-19 info

To protect our staff and prevent spread in light of the COVID-19 Elegance Rugs, together with our suppliers, are operating at reduced turnaround times. Orders can take between 1-4 weeks to fulfil and estimated delivery times can be found on each product page. We wish everybody the very best and hope you will understand the measures we have taken in these troubled times.

 

Delivery & Returns

All orders over £160 include free UK delivery and are dispatched within 1-2 working days. Shipment outside the UK Mainland will incur additional costs upon checkout. Delivery times can vary dependant on stock availability but the majority of orders should arrive within 5-10 business days. You may also wish to specify a more convenient delivery address other than your billing address at checkout. When available a tracking code will be provided to trace your delivery as it progresses on its journey.

Special Order Products

A number of our products, including the Elegance Hides collection are classified as special order products. These include free international shipping. As these are made-to-order, dispatched as per chosen production time i.e. 16-25 Days Premium, and 6-14 Weeks Standard.

Back Orders

Delivery times for Back Ordered Items can vary between 2-8 Weeks, in which time you will also have the opportunity to cancel your order.

Destinations

UK Mainland Delivery

We offer FREE UK DELIVERY on all orders over £160.

Orders under £160 are charged at a flat rate of £10.00

We use a combination of UPS, DHL, XDP and Tuffnells tracked 2-5 working days service

Delivery prices will be calculated at the basket and checkout pages.

UK Offshore Islands
  • Jersey / Guernsey (VAT Exempt) – £19.95
  • The Isle of Man, Isles of Scilly, All Scottish Islands – £14.95
  • Northern Ireland – £14.95

We use a combination of UPS, DHL, XDP and Tuffnells tracked 2-5 working days service

Delivery prices will be calculated at the Basket and checkout page.

Europe 1 (EU) & Ireland
Countries

Belgium, Denmark, Germany, Finland, France, Ireland, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Spain, Slovakia and Sweden

Delivery costs to Europe (1) and Ireland are calculated on weight & volume as:

  • £4 per Kg

Totals will be calculated at the basket and checkout pages.

We use a tracked 2-7 working day courier service.

Europe 2
Countries

Andorra, Austria, Switzerland, Czech Republic, Greece, Latvia, San Marino, Slovenia, Albania, Bulgaria, Estonia, Romania

Delivery costs to Europe (2) are calculated on weight & volume as:

  • £5 per Kg

Totals will be calculated at the basket and checkout pages.

We use a tracked 5-10 working day courier service.

Europe 3
Countries

Cyprus, Gibraltar, Hungary, Israel, Liechtenstein, Lithuania, Malta, Norway, Belarus, Bosnia and Herzegovina, Croatia, Serbia, Ukraine

Delivery costs to Europe (3) are calculated on weight & volume as:

  • £6 per Kg

Totals will be calculated at the basket and checkout pages.

We use a tracked 5-10 working day courier service.

International Delivery
Countries

USA & Canada, Australia & New Zealand, United Arab Emirates, Asia

International shipping is calculated on weight & volume as:

  • £10 per Kg

We use a tracked DHL 5-10 working day service.

Totals will be calculated at the basket and checkout pages.

Please be aware that INTERNATIONAL DELIVERIES can incur additional postage costs based on the final weight and size of packages. We will contact you as soon as we are aware of any additional costs, the final cost cannot, unfortunately, be calculated until your order has been placed. We may in some instances be in the position of refunding excess postage costs as well. We do our best to absorb any charges over and above our standard rates.

Times & Terms

Returns

You can return any rug purchased from us (except for special order products) for a full refund as long as you inform us within 14 days of delivery. Please email Sales or fill in the form below quoting your order number and we will respond with full instructions of what you need to do to ensure the return runs smoothly. You are responsible for the return cost so please use a reputable courier, prices average around £8 but vary dependant on size & weight.

Please review our detailed returns policy here.

    Important Information
    • We do not charge VAT on any delivery costs.
    • All Elegance Hides include free worldwide shipping with 6-14 Weeks Standard Production. We also offer a Premium Production service of 16-25 Days at an additional cost of +12.5% of the original products’ value.
    • Sometimes delivery of larger/heavier items to the far-flung parts of the UK can incur extra postage charges. We will contact you after your order is placed to discuss or if you would like to talk to us before ordering please contact us here.
    • Customs charges – When buying for international delivery please be aware that you may be liable for customs charges in your country, these vary greatly from country to country and will need to be paid directly to the courier company before they deliver your parcel, Elegance Decor Ltd is not responsible for any customs charges, please review our Terms & Conditions here.
    • Please contact us before placing your order if you are unsure of any aspect of a products size, colour, material etc.
    • We try to give you accurate lead times for products, they are based on the best available information given to us by our supplies at the time of purchase, we will notify you of any delays as soon as we become aware of them.
    Delivery Partners

    We use a combination of delivery companies depending on the size and weight of your parcel, UPS, DHL, XDP, Tuffnells and local companies.

    All courier companies offer tracked services if you are unavailable to receive your parcel a card will be left with details to rearrange delivery.

    In the event, your parcel became undeliverable and is returned to us we will rearrange delivery at the initial postage cost minus £4.95 standard or the cost for orders over £160. The transport company may incur a storage charge which you may be accountable for before re-delivery is booked.