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Free UK Mainland Delivery
Guaranteed Low Prices
We negotiate directly with our suppliers in order to secure you the lowest prices. If you find any of our rugs cheaper elsewhere, we'll price match or refund the difference plus an extra £5 - no questions asked!Price Promice Terms
Our Customers Love Us
Had such an amazing experience with Elegance Rugs. So much variety and choice with knowledgeable and helpful advice on hand.
Excellent service and great quality. Would certainly use this company again
Love my bespoke rug! Took a while but it was worth the wait. Also, the service was excellent; very happy with this company!!
Problem with your order?
Cleaning ServicesWe provide cleaning services for all of our rugs (and additionally carpets) which can be arranged in situ upon request. Contact us to request an estimate.
Repair ServicesOur team of specialists are at hand to expertly repair any damage caused to your product, from the usual wear and tear to accidental rips, just email us with details and if possible images of the damage. Contact Us
Frequently Asked Questions
We accept PayPal and all major Credit & Debit card payments via the Stripe gateway on the checkout page. We also accept Direct Bank Transfers but will not dispatch your order until payments have cleared into our account (please quote your order number if choosing to pay via Direct Bank Transfer).
You will receive an automated confirmation email detailing your total order with an invoice attached. Once payment has cleared we will endeavour to prepare your items as quickly as possible and dispatch them from our warehouse within 1-2 working days, at which time you will receive another email notifying you that your items are out for delivery.
A full VAT invoice will be automatically sent to the email address you specified upon checkout, which will also contain your order details. If you fail to receive anything in your inbox please check your spam/junk folder in the rare case it becomes filtered. Still can’t find your invoice? Please let us know and we will reissue one to the same email address used at checkout.
Yes, you can return any rug purchased from us (except for custom made rugs) for a full refund as long as you inform us within 14 days of purchase. Please email Sales quoting your order number, or reply to your original order email directly and we will respond with full instructions of what you need to do to ensure the return runs smoothly. You are responsible for the return cost so please use a reputable courier, prices average around £8 but vary dependant on size & weight.
You can find our detailed return information here.
You can exchange your product for a different size, shape or colour using the same returns process described above, just email our Sales Team quoting your order number, or reply to your original order email directly mentioning that you wish to arrange an exchange. We can then proceed to send out your new product once the original has been returned.